In
today’s blog, we are sharing our thoughts on social media reviews and customer
feedback that can be found on sites such as Google Plus and Yelp. When you’re
looking at reviews for property management companies, you may see negative
reviews, and that’s not necessarily a bad thing.
Today,
consumers have become accustomed to looking at reviews pertaining to any
company that they are considering doing business with, and some people base
their decisions exclusively on the number of stars a company gets in its
ratings. That might make sense if you’re looking for a restaurant or choosing a
hotel, but the stars don’t always tell the full story when it comes to professional property management companies.
Management companies perform a
service for landlords. Their job is to find the best possible tenants for
a property and to ensure those tenants are in compliance with the rental
agreement and other contracts that was signed. Sometimes, prospective renters
will write negative reviews because their application was declined and they’re
not happy about it. More often, tenants will complain in these reviews about
what they don’t like. Perhaps the property manager didn’t return the full
security deposit and the tenant is angry. What that could mean is that the
property manager is actually doing a thorough and responsible job on behalf of
the landlord. You want a property manager
who will properly screen tenants and hold the tenants who are in place
accountable to their lease.
Take the
time to read a complete review when you see something negative. You can’t take
it at face value and decide against a property management company because you
see a one or two star review. The relationship with the
tenant can be adversarial in nature at
times. That management company
might simply be doing their job, and doing it well.
If you
have any questions about this, or you’d like to know more about how to decipher
online reviews, please don’t hesitate to contact us at 800-750-0017.
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