Stockton Property Management Blog

Responding to Residents for after hour maintenance emergencies:

Are we available for your residents 24-7? Please realize that this does not mean following up on minor issues that can be easily addressed in the light of day. It does mean that when you have a legitimate concern, are we easily reachable, even if just for some reassurance?

If you’re a little confused on what constitutes a legitimate emergency, here are some issues that we should respond to as quickly as possible. And remember, if you’re not sure, err on the side of the emergency being important and pick up the phone and call.

• Major leaks, which can not be contained or issues such as a toilet or sink overflowing from an upstairs units.

• A fire causing major damage.

• A clogged toilet when you only have one toilet

• A break in, leaving your home unsecured.

• Any structural issues. This can include anything from collapsing balconies, stairways, carports, or ceilings.

• Any gas smells. While hopefully residents have been instructed to call the local gas company in the event of a gas smell, this is an issue that managers need to address promptly.

While we do not to respond to every issue that arises after hours, it’s important for residents to know that should an emergency arise outside normal business hours, we are only a phone call away.